I’m too exhausted to write out a summary of what Tuesday’s hospital experience was for Matt. Here’s some screenshots of my Facebook status updates for Tuesday that will help sum up how the day went:
The above photo is a shot I took of a page in the patient handbook that encourages patients to speak up and be involved in their care, expressing concerns, etc. Even after Matt threatened to rip his IV out and walk out of the hospital, no one responded. Speaking up doesn’t really work if no one shows up to listen. Not even a nurse. Unreal.
Yep, that pretty much sums it up.
If anyone has advice for me on how to file a formal complaint (that would entail MANY complaints regarding multiple mistakes made, maltreatment, lack of communication, lack of response from nurses, lack of ethics…many different things), please let me know. We’ve had poor experiences at every Seton hospital we’ve been in…Seton Southwest, Seton Hays, and Brackenridge (owned by Seton). Dell Children’s has been wonderful, and it’s owned by Seton, but that’s the only one with a positive experience. If any adults in our family have to go to a hospital again, we’re driving to San Antonio to go to the Methodist Hospital where patient care is fabulous.
The VP of Seton Hays said he guaranteed this would never happen to us again…I agreed, but only because I declared that we would never come to this hospital again. Ever.
I’m sleeping at home tonight, will take care of the littles in the morning, then head back to the hospital as soon as I can. I am grateful for God’s provision for our family during this time. Our church family has been tremendously helpful. Even when I said we didn’t need meals, people showed up anyway. And, of course, Rowan’s mom (Carrie) is bringing a meal Thursday, just like she always does when there’s an opportunity for her to bless our family. Thank you ALL for praying for us, blessing our family, and supporting us in so many ways. We are truly grateful.